For customers: Safaricom shares USSD code for Kenyans to redeem birthday gifts

This story has significance for readers across Kenya and beyond.

- Safaricom customer Neema Mwangi took to Facebook on Tuesday, August 11, to ask the telco about her birthday gift

- Safaricom responded publicly with a USSD code that customers can dial to redeem their birthday rewards

- Kenyans have frequently engaged Safaricom on social media seeking birthday offers such as data bundles

Safaricom has revealed a USSD code that customers can use to access birthday gifts from the telecommunications company, responding to a query posted on its official Facebook page on Tuesday, 11 August.

The exchange was triggered by a customer, Neema Mwangi, who publicly asked Safaricom why she had not received a birthday gift despite being a subscriber.

The question drew a prompt response from the company's social media team.

"Where is my birthday gift as your customer?" Neema posed.

How to redeem the Safaricom birthday gift

In its reply, Safaricom directed Neema to dial *544*19# to claim the reward.

The company also offered an alternative route for customers who encounter difficulties with the code, asking them to send their mobile number, full name, and national identification details via direct message for further assistance.

"Hello and happy birthday Neema. Kindly dial *544*19# to redeem the award. If this fails, kindly inbox your mobile number, name and ID for assistance," Safaricom wrote in its public reply.

What do Kenyans expect on their birthdays?

Birthday perks from Safaricom have become a widely discussed topic among Kenyan mobile users, with many subscribers routinely reaching out to the telco on social media around their birthdays in expectation of complimentary offers such as data bundles, airtime, or other rewards.

The public nature of Safaricom's response means the USSD code is now accessible to any subscriber looking to check whether a birthday gift is available on their line.

Customers who do not receive a prompt after dialling the code are advised to contact Safaricom directly through the inbox channel with their personal details for manual verification and assistance.

How can Kenyans avoid SIM shut down?

We also highlighted facts about Safaricom's advice to customers at risk of SIM card shutdowns.

The advice addresses concerns raised by a user regarding an expired line due to delays in obtaining a national ID.

This situation underscores the challenges faced by subscribers whose mobile service relies on timely government processes, emphasizing the impact of administrative delays on everyday communication needs.

Source: TUKO.co.ke

Reporting originally appeared via TUKO. Read the full source for additional context.